Automated Support

Mosaicx's Engage adds AI and automation.
Posted June 05, 2025

New capabilities in Observe.AI's GenAI Insights democratize access to customer intelligence and provide deeper visibility into interactions across every channel
Posted June 05, 2025

Parloa's platform integration with Verint enhances hybrid human-AI agent customer experience teams.
Posted June 05, 2025

First Orion's INFORM Branded Calling is now available via a pay-as-you-go, self-service portal for SMBs. (Featured on DestinationCRM.com.)
Posted June 05, 2025

The VOCALLS acquisition expands CallMiner's platform with native voice and text AI virtual agents. (Featured on DestinationCRM.com.)
Posted June 03, 2025

SoundHound and Allina collaborated to launch Alli, an AI agent for patient self-service. (Featured on SpeechTechMag.com.)
Posted May 29, 2025

Graia launches with a platform for empathetic, AI-driven customer service.
Posted May 29, 2025

MarketsandMarkets projects 19.6 percent CAGR for conversational AI technologies over the next six years. (Featured on SpeechTechMag.com.)
Posted May 27, 2025

Cognigy achieves Microsoft's top-tier partner status to help companies modernize customer support. (Featured on DestinationCRM.com.)
Posted May 23, 2025

Jabra Engage AI Complete is a premium call center suite with robust AI capabilities.
Posted May 22, 2025

Alorica CX2GO is a simple contact center for small, midsized, and emerging companies.
Posted May 22, 2025

Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.
Posted May 21, 2025

Companies should include intelligent solutions in their customer support offerings to help agents along.
Posted May 20, 2025

Glia's Cortex AI Benchmarks lets users measure and compare AI and agent performance.
Posted May 19, 2025

Twilio announces updates to its CPaaS and CDP offerings and a conversational AI development collaboration with Microsoft at its annual Signal event. (Featured on DestinationCRM.com.)
Posted May 14, 2025

NICE is collaborating with Amazon Web Services to accelerate end-to-end customer service automation at scale.
Posted May 14, 2025

Press Ganey Forsta's and InMoment's combined technologies will bring deeper customer and employee insights.
Posted May 14, 2025

IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025

Dialogue Cloud NEO is the next generation of AnywhereNow's omnichannel contact center platform for Microsoft Teams.
Posted May 12, 2025

Don't cave to expectations for automation just for the sake of getting something in place.
Posted May 09, 2025

ServiceNow's integrations with NICE and AWS improve workflow automation and data portability. (Featured on DestinationCRM.com.)
Posted May 08, 2025

SoundHound's Amelia 7.0 platform delivers agentic AI with voice technology. (Featured on SpeechTechMag.com.)
Posted May 08, 2025

Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels. (Featured on DestinationCRM.com.)
Posted May 06, 2025

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle. (Featured on DestinationCRM.com.)
Posted May 06, 2025

3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow. (Featured on DestinationCRM.com.)
Posted May 06, 2025

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance. (Featured on DestinationCRM.com.)
Posted May 06, 2025

Talkdesk Express is designed to help small businesses get started with their customer service operations. (Featured on DestinationCRM.com.)
Posted May 06, 2025

The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities. (Featured on DestinationCRM.com.)
Posted May 06, 2025

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations.
Posted May 05, 2025

RingCX for Salesforce Service Cloud Voice provides a single pane of glass for omnichannel customer engagement.
Posted May 05, 2025

Omilia's partnership with SpinSci brings together conversational AI and electronic health record systems. (Featured on DestinationCRM.com.)
Posted May 01, 2025

Relatient Dash Voice AI automates scheduling-related phone calls for healthcare organizations.
Posted May 01, 2025

Medallia's Mindful contact center suite is now authorized for use by U.S. government agencies.
Posted May 01, 2025

Dialpad on Google Cloud Marketplace brings AI-powered customer communications and contact center solutions to Google Cloud customers.
Posted May 01, 2025

New product and services bundle helps businesses get up and running with Five9 and Salesforce Service Cloud Voice BYOT
Posted May 01, 2025

Sendbird's Omnipresent AI Agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence, and contextual memory.
Posted April 30, 2025

AnywhereNow's Dialogue AI Assist, part of Dialogue Cloud Contact Center, provides AI assistants
Posted April 30, 2025

3CLogic's Voice AI Hub is designed to streamline the deployment of virtual agents. (Featured on DestinationCRM.com.)
Posted April 29, 2025

Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies.
Posted April 29, 2025

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.
Posted April 29, 2025

Modern contact center intelligence means agents are better informed and interactions move quickly. (Featured on DestinationCRM.com.)
Posted April 28, 2025

Agentic AI has tremendous potential in CRM settings, but organizations should still keep a human in the mix.
Posted April 25, 2025

Klearcom Verify+ is an IVR and phone testing solution.
Posted April 24, 2025

CloudHesive's ConnectPath CX platform integrates with Teneo.ai for conversational AI capabilities.
Posted April 24, 2025

Calabrio ONE receives a slew of AI-enabled upgrades to streamline contact center staffing operations.
Posted April 24, 2025

Avaya Infinity is a platform to unify fragmented customer experiences.
Posted April 23, 2025

Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services. (Featured on DestinationCRM.com.)
Posted April 23, 2025

Insightful has added quality management to its contact center solutions portfolio.
Posted April 23, 2025

NLX Touchpoint lets users incorporate chat, voice, images, and video into a single AI-powered conversational experience. (Featured on DestinationCRM.com.)
Posted April 22, 2025

GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper. (Featured on DestinationCRM.com.)
Posted April 22, 2025

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